Privacy policy

This Privacy Policy describes how The Flexologist (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information. This policy applies to all data collected through our website (www.theflexologist.com) as well as at our physical location at 75-2, Jalan Bangkung, Bangsar, 59100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia.

We encourage you to review this policy regularly to stay informed about how we handle your personal information.

1. Information We Collect
   We may collect the following categories of personal information from and about you:

• Identifiers such as name, phone number, and email address
• Contact details including billing address or other communication information
• Booking or inquiry information including session preferences or feedback
• Device and browsing data such as IP address, browser type, pages visited
• General location information based on IP address
• Other information voluntarily provided through forms or email

2. How We Collect Information
   We collect personal information in the following ways:

• Directly from you when you submit forms, request services, or contact us
• Automatically through cookies and similar technologies when you browse our website
• Through third-party tools (e.g., Google Analytics)

3. How We Use Your Information
   We may use your information to:

• Respond to inquiries and service requests
• Confirm or manage appointments
• Provide customer support
• Improve our website and services
• Send updates, promotions, or marketing materials (if you opt in)
• Comply with applicable legal obligations

 

4. Sharing Your Information
   We do not sell or rent your personal data. We may share your information with:

• Service providers (e.g., website hosting, analytics tools)
• Government or regulatory authorities as required by law
• Third-party platforms with your explicit permission (e.g., WhatsApp or email platforms)

5. Cookies and Tracking
   Our website uses cookies to enhance your experience. You may adjust your browser settings to disable cookies; however, some features may not function properly.
6. How We Protect Your Data
   We implement reasonable technical and organizational measures to secure your data. However, no system is completely secure and we cannot guarantee absolute security.
7. Data Retention
   We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law.
8. Your Rights
   Subject to Malaysian data protection laws, you may:

• Request access to your personal data
• Request correction of inaccurate or outdated information
• Withdraw consent to processing (where applicable)
• Request deletion of your data (where permitted by law)
• To exercise these rights, contact us at [email protected].

9. Children’s Privacy
   Our services are not intended for individuals under 18 years old. We do not knowingly collect data from minors.
10. Third-Party Links
    Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external websites.
11. International Users
    This website is intended for users in Malaysia. If you access it from another country, your data may be transferred to and processed in Malaysia.
12. Changes to this Privacy Policy
    We may update this policy from time to time. The latest version will always be available on our website and will include the updated effective date.
13. Contact Us
    If you have any questions or concerns about this Privacy Policy, please contact us:

The Flexologist
75-2, Jalan Bangkung, Bangsar
59100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
Email: [email protected]
Phone: +60 12 – 881 7148